Kommonz support

For help with the Kommonz website or iOS and Android apps, email justin@kommonz.com.

For operators and their teams

Visit the Support Center for connection guides and troubleshooting. To send a message to our team, open support in your workspace.

Account or app problems

Include your account email, your space's name, the device and app version, and a short description of what happened. A screenshot can help; hide payment details and other people's information. Never send your password, full card number, security code or door credential.

If you cannot sign in, use the password-reset option on the sign-in screen, or email us from the address associated with your account.

Bookings, memberships and payments

Your coworking space manages room availability, membership allowances, invoices, cancellations and refunds. Contact its team with the booking or invoice reference. If you cannot find the right contact, email us with the space's name and we will help.

For urgent building access or an on-site safety issue, contact the space's on-site team or the appropriate emergency service. Kommonz email support is not an emergency channel.

Privacy and account deletion

You can request deletion of your account and associated data from You → Privacy & help → Delete account on iOS or You → Privacy & account on Android. You can also request deletion by email without being signed in. Other access, correction or privacy requests can be sent to justin@kommonz.com. Read our privacy policy for information about data use and retention.

Report content or a security issue

In supported app versions, open the content menu to report a post, comment or member, or block a member. Manage blocked members under You → Privacy & help → Blocked members on iOS or Privacy & account on Android.

You can also email justin@kommonz.com with the relevant space, post or comment reference and an explanation. For a security issue, email security@kommonz.com and follow our vulnerability disclosure policy. Do not access other people's data or send us live passwords or credentials.

Who provides support

Kommonz is operated by LaserFocused OÜ, registry code 17118792, at Telliskivi tn 49, 10611 Tallinn, Estonia. Our terms of service explain the responsibilities of Kommonz and your space operator.