Terms of service

These terms govern use of the Kommonz website, web app, and iOS and Android apps provided by LaserFocused OÜ, an Estonian company, registry code 17118792, at Telliskivi tn 49, 10611 Tallinn, Estonia. Contact: justin@kommonz.com.

They describe the conditions on which we offer the service. A separately agreed contract with us takes priority where it conflicts with these terms. These terms do not replace your coworking-space operator's membership, booking or house rules, or reduce mandatory rights you have under applicable law.

Kommonz and your coworking space

Kommonz supplies software for managing and using workspaces. Unless expressly identified otherwise, the relevant space operator supplies the rooms, desks, memberships, events, products and physical access you arrange through the platform. That operator sets its availability, eligibility, prices, taxes, cancellation rules and service conditions.

Check the operator's identity and the terms displayed before confirming a transaction. Contact the operator first about a room, venue, invoice, refund or access entitlement. Contact Kommonz about software or account problems. We can help route a request to the responsible operator.

Accounts and authority

Provide accurate information, keep your credentials secure and tell us promptly if you suspect unauthorized access. Use only your own account or an account you are authorized to administer. You must have legal capacity to enter the relevant agreement; if acting for an organization, you must have authority to bind it. The service is intended for professional workspace use and is not directed at children.

Membership and staff permissions are controlled by the relevant operator. An account does not itself entitle you to enter a building, use a room or access another organization's data.

Bookings, allowances and hourly prices

A room may be free for eligible space users, covered by a credit allowance, or charged at an hourly member rate. Public bookings can have a separate hourly price. Eligibility, available credits and the applicable quote depend on the space, room, membership, time and duration you select.

Review the final price or credit use and any cancellation conditions before confirming. Availability shown while browsing is not a reservation. A booking is confirmed only when the service confirms it; where payment is required, follow the payment and confirmation instructions. Do not assume an interrupted or failed payment has secured the room.

Allowances are service entitlements governed by the operator's membership terms. They are not money, a bank deposit or a promise of a cash refund. Expiry, renewal, carry-over, additional charges and cancellation credits depend on the applicable offer. Nothing here removes a refund or other remedy required by law.

Payments, cancellations and refunds

The Kommonz member app is free to download. Space services and operator subscriptions can carry separate charges. The price, currency, taxes and billing interval displayed for the relevant purchase or agreed contract apply. Payments are processed by Stripe or the payment method identified for that transaction.

Cancel through the booking or membership controls when available, or contact the operator. Deleting your account, signing out or uninstalling the app does not by itself cancel a membership, outstanding invoice or future booking. A cancellation or refund is effective when confirmed under the applicable policy. Credit returns and payment refunds may be handled differently.

Consumers retain statutory rights, including any applicable withdrawal, conformity and refund rights. A withdrawal period or exception depends on the particular service and circumstances; these terms do not impose a blanket waiver for online bookings. Any consent or acknowledgement required to begin a service during a withdrawal period must be obtained for the relevant transaction.

Community and acceptable use

You are responsible for content you contribute and must have the rights and permissions needed to share it. Do not post unlawful material, threats, harassment, hate speech, sexual exploitation material, spam, or someone else's private information without a lawful basis. Do not infringe intellectual property, impersonate others or mislead users.

You retain ownership of your content. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit and display it only as needed to provide, secure and administer the service. Your space operator and the audience you share it with can see it through the relevant feature. The licence ends when the content is removed, except for necessary backup, legal or technical retention described in our privacy policy.

Accept the community terms before contributing. In supported app versions, use the content menu to report a post or comment, report a member, or block a member. Manage blocked members under You → Privacy & help → Blocked members on iOS or Privacy & account on Android. You can also report abusive or unlawful content to justin@kommonz.com, including the space, content reference and reason. Do not include unnecessary sensitive information. We or your operator may restrict or remove content or access where justified by these terms or law. We will provide notice and an opportunity to challenge a decision where required.

Do not bypass access controls, probe accounts or data without authorization, interfere with service operation, distribute malware or misuse payment and booking systems. Security research that follows our vulnerability disclosure policy is authorized under that policy. Report suspected security issues privately to security@kommonz.com.

Physical access and third-party services

Door features require a supported device, the necessary permissions, an authorized credential and functioning space hardware. Follow the operator's access and safety rules. The app is not an emergency service and should not be your only way to obtain help or leave a building. Contact the space's on-site team for an urgent access problem.

Third-party payment, sign-in, accounting, calendar and other integrations have their own terms and privacy notices. Features vary by operator, membership, platform and provider availability. App downloads are also subject to the relevant store's terms and applicable licence, including Apple's standard end-user licence where applicable.

Our software and service availability

We and our licensors retain rights in the software, branding and other platform materials. Subject to these terms and any agreed subscription, you may use Kommonz for its intended purposes. This does not transfer ownership of the software or your operator's materials.

We aim to provide a reliable service but cannot promise uninterrupted or error-free operation. Maintenance, provider failures and changes in supported devices can affect availability. We may update the service and will give notice of material changes where required by law or your contract. Agreed service levels and mandatory consumer rights remain applicable.

Suspension and ending your use

You may stop using the service and request account deletion. Arrange any separate membership or booking cancellation with your space. We may restrict access where reasonably necessary for security, unlawful use, material breach or a legal requirement, with notice and an opportunity to remedy the issue where appropriate.

Ending access does not remove accrued payment obligations or rights relating to earlier transactions. Personal data is handled under our privacy policy, including applicable retention and erasure rights.

Responsibility and disputes

Each party is responsible for losses it causes as determined by applicable law and any separately agreed contract. We are responsible for our platform obligations; the space operator is responsible for the physical services it supplies. This allocation does not exclude liability imposed on either party by law. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or your mandatory consumer remedies.

Contact us first so we can try to resolve a concern. These terms are governed by Estonian law. If you are a consumer, this does not deprive you of mandatory protections or the right to bring a claim in a competent court in your country of residence where applicable. Eligible consumers may also contact Estonia's Consumer Disputes Committee. Business disputes are subject to the competent Estonian courts, unless a separate agreement provides otherwise.

Changes to these terms

The date above identifies this version. We will communicate material changes and obtain agreement where required. Changes do not retrospectively alter confirmed transaction terms or remove rights you have already acquired. Contact justin@kommonz.com for a copy or clarification.